B2B Travel Solutions

About Us

ABOUT CUSTOM TRAVEL SOLUTIONS

At Custom Travel Solutions, we understand the challenges inherent in launching and operating a travel club, mainly because we do it every day for our customers. For nearly 30 years, our founders have been building travel businesses and technologies that enable companies and organizations around the world to drive sales and boost loyalty. Our combined industry expertise, technology capabilities, and extensive relationship network provide companies with the ability to offer a comprehensive set of elite members-only travel and lifestyle benefits to their customers through one easy-to-use platform. Our goal? To help our customers build, deploy, and operate successful travel membership programs that increase retention, loyalty, and, ultimately, revenues.

OUR STORY

From their unique vantage point at the front lines of travel technology, the founders of Custom Travel Solutions observed the evolution of consumers’ travel habits and the inherent attractiveness and aspirational nature of elite travel benefits. They recognized an immense need and an unconventional opportunity – the ability for companies across every industry to easily offer a compelling array of travel and lifestyle benefits to their customers that would drive additional revenue, improve loyalty, and enable them to differentiate their offerings. This simply did not exist – thus Custom Travel Solutions was born.

By combining technological expertise with the industry relationships needed to source and package an inventory of members-only travel and lifestyle benefits, Custom Travel Solutions was able to graft a “travel club” concept onto a customizable, enterprise-friendly loyalty and revenue generation framework. No longer would the mystique and romance of travel be the exclusive purview of luxury resorts and marketing-savvy booking agents… now, any company could offer elite membership-based travel benefits to its customer base.

Custom Travel Solutions also realized that the breadth and quality of the travel benefits matter to the end consumer – as does exceptional customer service – and therefore increase adoption. So, they built in an array of perks into their core travel benefit solution, including not only special members-only pricing on lodging, but also lifestyle benefits such as personal concierge, reassuring features such as emergency private medical jet evacuation, and a high-touch frontline customer service program that adheres to client branding.

These innovations have made Custom Travel Solutions the world leader in travel benefit-based loyalty and revenue generation. They have taken the personal, emotional and inspirational aspects of travel and transformed them into an opportunity for enterprises to deepen their relationships with their customers.

WHO WE ARE

Custom Travel Solutions is the world’s leading provider of elite membership-based travel and lifestyle benefits. Through its platform-as-a-service delivery model, Custom Travel Solutions enables companies and organizations to offer a vast array of high-value benefits at exclusive membership prices, generating new revenue and boosting brand loyalty. Custom Travel Solutions also provides travel benefit programs, white label booking engines, aggregated travel APIs, travel fulfillment, travel licensing, travel customer service, closed user group inventory and a full array of consultative services. In addition to its global client roster, Custom Travel Solutions is also a strategic partner of Amadeus, providing technical and fulfillment services to the leading international global distribution system (GDS).

HOW WE HELP COMPANIES

We help organizations like yours boost revenue and build brand loyalty by providing high-value, members-only travel and lifestyle benefits to your customers. Our decades of industry experience and deep relationships throughout the travel ecosystem allow us to create a vast network of high-value travel and lifestyle perks at exclusive membership prices. We deliver these products and services through an integrated, customizable platform that matches the end-user experience to your brand, and offers high-touch customer service while fully automating all membership management and travel fulfillment functionality.

Combining all of this functionality means we are able to marry a “travel club” concept with a customizable, enterprise-friendly loyalty and revenue generation platform, allowing your brand to harness the mystique and romance of travel to achieve your business objectives. We know you may not have previously considered a travel club concept as a way to boost your bottom line or increase your customers’ affinity toward your brand – few outside of the travel industry do – but this is an approach that has demonstrable benefits with minimal investment and development required on your part.

WHY CHOOSE US
OUR MISSION

We are dedicated to providing exceptional service and maintaining long-term customer satisfaction – building enduring relationships is at the center of who we are. We embrace each client’s vision for their business, then design and deliver the smartest, highest quality travel solutions to make that vision real.

OUR VALUES

At Custom Travel Solutions, We:

  • Strive hard to exceed our customers’ expectations.
  • Are dedicated to provide total customer satisfaction.
  • Are passionate about our products & services.
  • Conduct our business with a high degree of integrity.
  • Treat customers and associates with utmost respect.
  • Add value to the communities where we work and live.
OUR MANAGEMENT TEAM
Mike Putman
Mike Putman
Chief Executive Officer

Mike started his career with a single travel agency almost three decades ago, which he grew into one of the largest privately held travel agencies in the American Southeast. Since then, Mike has acquired an in-depth knowledge of nearly every facet of the Travel industry. In 1995, he founded one of the 1st online travel sties, 11thHourVacations.com and built it into one of the largest online sellers of complex travel. Mike’s last role was as the president of Rovia, LLC where he developed the company into a global competitor, earning the World Travel Award for the World’s Leading On-line Travel Agency. Mike’s understanding of e- commerce, travel distribution, and executive coaching make him uniquely skilled at working without boundaries of size and scope.

Paul Kitching
Paul Kitching
VP, Travel E-Commerce, Operations & Distribution

Paul Kitching is responsible for distribution and technology, international procurement, operations and customer service at Custom Travel Solutions. He has nearly 20 years of experience in Travel Operations & Distribution. Paul was previously the VP, Operations at Rovia, LLC where he was instrumental in building all components of a global OTA and traditional agency, serving multi-location operation and product development.

Charles-Ralston
Charles Ralston
Chief Commercial Officer

Charles’ interest in technology accelerated while he was earning a BS in Aerospace Engineering at the University of Southern California, where he saw a strong connection between engineering and solving business problems via technology. From there on, Charles spent 10 years in the enterprise software industry, at companies ranging from small start-ups to large publicly-traded companies. In 2014, he earned an MBA from USC, and later that year, he founded TripStreak, a travel technology company, allowing him to combine his experience with his lifelong passion for travel. Charles’ experience with TripStreak has already earned him accolades from the industry, including an invitation to Phocuswright’s Class of 35.

Rachel Vaz
Manager, Member Satisfaction

Rachel Vaz is an experienced travel professional with a rich background spanning the last 10 years and has previously been associated with Virgin Atlantic Airways and Emirates. Rachel’s interests include customer service, advanced ticketing, training and quality analysis. She was instrumental in setting up India operations for Custom Travel Solutions and is currently leading a team of member satisfaction agents servicing Custom Travel Solutions’ portfolio of Membership and Affiliate clients.