B2B Travel Solutions

About Us


We Provide Customized Travel Solutions to Companies Around the World


Custom Travel Solutions is a leading e-commerce travel industry solutions provider with over 100 years of combined experience in the Travel Industry domain. Custom Travel Solutions provides travel club solutions, travel benefit programs, white label booking engines, aggregated travel APIs, travel fulfillment, travel licensing, travel customer service and closed user group inventory as well as a full array of consultative services to companies all over the world.


We are dedicated to providing exceptional service and maintaining long-term customer satisfaction – building enduring relationships is at the center of who we are. We embrace each client’s vision for their business, then design and deliver the smartest, highest quality travel solutions to make that vision real.


At Custom Travel Solutions, We:

  • Strive hard to exceed our customers’ expectations.
  • Are dedicated to provide total customer satisfaction.
  • Are passionate about our products & services.
  • Conduct our business with a high degree of integrity.
  • Treat customers and associates with utmost respect.
  • Add value to the communities where we work and live.
Mike Putman
Mike Putman
Chief Executive Officer

Mike started his career with a single travel agency almost three decades ago, which he grew into one of the largest privately held travel agencies in the American Southeast. Since then, Mike has acquired an in-depth knowledge of nearly every facet of the Travel industry. In 1995, he founded one of the 1st online travel sties, 11thHourVacations.com and built it into one of the largest online sellers of complex travel. Mike’s last role was as the president of Rovia, LLC where he developed the company into a global competitor, earning the World Travel Award for the World’s Leading On-line Travel Agency. Mike’s understanding of e- commerce, travel distribution, and executive coaching make him uniquely skilled at working without boundaries of size and scope.

Paul Kitching
Paul Kitching
VP, Travel E-Commerce, Operations & Distribution

Paul Kitching is responsible for distribution and technology, international procurement, operations and customer service at Custom Travel Solutions. He has nearly 20 years of experience in Travel Operations & Distribution. Paul was previously the VP, Operations at Rovia, LLC where he was instrumental in building all components of a global OTA and traditional agency, serving multi-location operation and product development.

Charles Ralston
Charles Ralston
Chief Commercial Officer

Charles’ interest in technology accelerated while he was earning a BS in Aerospace Engineering at the University of Southern California, where he saw a strong connection between engineering and solving business problems via technology. From there on, Charles spent 10 years in the enterprise software industry, at companies ranging from small start-ups to large publicly-traded companies. In 2014, he earned an MBA from USC, and later that year, he founded TripStreak, a travel technology company, allowing him to combine his experience with his lifelong passion for travel. Charles’ experience with TripStreak has already earned him accolades from the industry, including an invitation to Phocuswright’s Class of 35.

Swati Jha
Swati Jha
Manager, Marketing

Swati is responsible for various marketing activities and marketing operations at Custom Travel Solutions. She is a passionate and results oriented marketing executive with nearly 7 years of experience in marketing for diverse industries such as high tech, life sciences and travel technology. Swati is highly proficient in enterprise marketing and has a strong passion for creating bold, differentiated messaging, driving Vitamin R (revenue) and leveraging progressive marketing techniques, with a strong emphasis on customer centricity.

Rachel Vaz
Manager, Member Satisfaction

Rachel Vaz is an experienced travel professional with a rich background spanning the last 10 years and has previously been associated with Virgin Atlantic Airways and Emirates. Rachel’s interests include customer service, advanced ticketing, training and quality analysis. She was instrumental in setting up India operations for Custom Travel Solutions and is currently leading a team of member satisfaction agents servicing Custom Travel Solutions’ portfolio of Membership and Affiliate clients.