Frequently Asked Questions

A travel club is a membership program that gives members access to travel rates and benefits they cannot get publicly. The company running it owns the brand and the member relationship. The travel infrastructure behind it- the inventory, the booking engine, and the support team- is usually supplied by a partner.

A white-label travel platform. We build and run branded travel programs with member-only rates on hotels, flights, car rental, cruises, vacation rentals, activities, and more, plus a catalog of benefits. We call it private-label because every program is built around the client rather than skinned from a template.

We brand the platform to your guidelines. Your members log into a private portal and see member-only rates. You set the membership tiers and pricing. We handle bookings, payments, and customer support behind it, in your name.

Membership organizations, banks and fintechs, publishers, subscription businesses, travel clubs, and any brand with a member base it wants to reward, engage or monetize. The test is simple: do you have members, and do you want travel to do work for that relationship?

No. You own your travel club. You monetize through membership pricing and member rates, not affiliate commissions on someone else's site.

Yes. After a demo, we give you access to a live environment so you can use the product rather than watch slides.

Fully. Your logo, colors, taglines, imagery, and template choice, on desktop and mobile. Members never see our name at any point, including in support conversations and post-trip care.

Yes. Multiple tiers, each with its own benefits, inventory, and pricing, so an entry-level membership and a premium one feel genuinely different.

Yes. Hotels, flights, car rental, trains, transfers, vacation rentals, resort weeks, cruises, tours and activities. You choose which of those your program offers, and you can vary them by tier.

Yes. Multi-language and multi-currency, with per-member settings and selectors in the interface.

Yes. Single sign-on gives members a seamless login from your site, and our APIs let you put travel inside your own product. If you prefer, a branded standalone portal with back-office member management works too.

Yes. Branded iOS and Android apps, published under your own developer account.

Two ways, and most clients use both. Membership revenue, which you price and keep. And travel margin, where you decide how much supplier savings pass to members and how much becomes program revenue.

Yes. You set it, and you collect it. We do not take a share of your membership fees.

A flat per-member rate, based on the benefits you select, plus a setup fee that depends on how much customization you want. Membership pricing is yours.

Yes, though most clients lead with subscription revenue. We pay commission after travel is completed.

We do. Custom Travel Solutions acts as merchant of record, which means the payment licensing and compliance sit with us rather than with you.

You collect membership fees directly. Booking commissions come to you by bank transfer, or as a deduction against your monthly invoice, whichever you prefer.

Single sign-on for members, APIs for hotels, flights, car rental, activities and vacation rentals, and an MCP connector if you are building an AI assistant. Your team gets documentation and a named contact during integration.

Not for the full platform: we build and run it. You need a development team only if you want travel inside your own app through our APIs, or inside your own AI assistant.

Yes. The same inventory is available through our APIs, so you own the interface and we supply rates, content, booking and fulfillment.

RouteStack.ai is our MCP connector. It gives an assistant you already run the ability to search and book real travel, with checkout handled under your brand.

Hotels and accommodations, flights, car rental, cruises, vacation rentals, resort weeks, tours and activities, plus trains and transfers.

Usually not. Airline commissions are thin, so flight pricing tends to track the market. Savings show up occasionally on specific routes. We would rather say that than overpromise and have members find out themselves.

Resort Weeks are full-week stays at resorts, at rates built for longer stays. Vacation rentals are whole homes, apartments and villas, for families and groups a hotel room does not suit.

A reward currency inside the platform. Room Coins reduce the price of a member's hotel stay, on rules you define and allocations you control from the back office. It can carry your brand name instead of ours.

The cruise equivalent. Members earn 10% of their booking value once the cruise is completed, and spend it against future prepaid travel. Also rebrandable.

Yes. Choose from around thirty benefits, including airport lounge access, medical assistance, concierge, visa and passport help and everyday discounts, and add your own alongside them.

We do, 24 hours a day, under your brand, across phone, email, live chat and WhatsApp. Certified travel specialists, not script-readers.

It escalates by severity and urgency to specialists who handle disrupted trips, supplier failures and urgent in-travel situations, until the member is traveling again.

Refunds follow the supplier's cancellation policy, which is shown to the member before they book.

A standard program can be live in as little as 10 business days from signing. Heavier customization and integration work on your side can extend that, and can usually run alongside launch rather than holding it up.

Five. Decide how customized the portal should be. Choose your tiers and benefits. Send brand assets. Finalize integrations. Launch and start selling memberships.

You do.