Frequently Asked Questions
1. Platform Overview
1.1 What is Custom Travel Solutions?
Custom Travel Solutions is a white-label travel platform providing a fully branded, customizable travel club or travel subscription platform. It enables businesses to offer members-only pricing and travel benefits, including hotels, flights, rentals, cruises, and exclusive perks. The solutions we build are unique to the client and their brand. For this reason, we like to refer to our solution as “private-label”.
1.2 How does the Custom Travel Solutions platform work?
- We brand the platform according to your business’s brand guidelines.
- Your members log in to a private travel booking portal under your brand.
- Client’s members access member-only rates on travel services and benefits.
- Clients can set up different membership tiers and benefits, as well as reward options.
- Custom Travel Solutions handles booking, booking payments, customer support, and member engagement support to help retain members and boost satisfaction.
1.3 Who is Custom Travel Solutions designed for?
It is ideal for:
- Membership-based businesses (travel clubs, loyalty programs, employee perks, closed user groups, etc.).
- Entrepreneurs & companies looking to monetize travel through subscriptions.
- Organizations that want to offer branded travel benefits to their customers or members.
1.4 Is this an affiliate program?
No. Custom Travel Solutions is not an affiliate program. Clients own their travel clubs and monetize them through their own subscriptions and member-only pricing models.
1.5 Can I test the platform before committing?
Yes, after arranging a full demo with one of our specialists, you will be able to request specific access to our live demo environment. You can also get a sneak preview of this here.
2. Customization & Branding
2.1 Can I brand the platform with my company’s name?
Yes. The platform is fully private-labeled and customized with your:
- Logo
- Brand colors
- Taglines & messaging
- Imagery
- Broad choice of templates for both mobile and desktop
2.2 Can I offer different membership tiers?
Yes. You can create multiple membership levels, each with different benefits and pricing.
2.3 Can I choose what travel services are available in my club?
Yes. You can enable or disable:
- Hotels
- Flights
- Ride center: Car rentals, trains & transfers
- Private Homes, Vacation rentals & Resort weeks
- Cruises
- Tours
- Experiences
Besides this, you can add lifestyle and travel benefits to give your program a unique feel.
2.4 Does the platform support multiple languages & currencies?
Yes. Custom Travel Solutions supports multi-language and multi-currency options.
- You can set native currencies and languages for each member.
- Language & currency widgets are also available.
- The platform supports over 1000 cryptocurrencies and 175+ famous coins.
2.5 Can I integrate the platform into my existing website?
Yes, via:
- Single Sign-On (SSO): Allows seamless login from your existing site.
- API Integration: Automates member creation
If you do not wish to integrate into one of our APIs, you can add and delete members from the back office application provided to you. Members can also access your private site via a dedicated and branded login page.
2.6 Can the platform be available as a mobile app?
Yes. The travel club can be offered as a branded iOS & Android app which can be published in your own app store.
3. Revenue & Business Model
3.1 How do I make money with Custom Travel Solutions?
With CTS, you can generate revenue by offering memberships with customized pricing and benefits. Here's an example of how your earnings can scale with membership growth:
Example Membership Pricing Model:
- $299 joining fee
- $29 monthly subscription
You also have the flexibility to create custom pricing and membership tiers based on the benefits you want to include.
Potential First-Year Revenue (After CTS Fees):
- 50 members → $224,700
- 200 members → $934,800
- 500 members → $2,355,000
These figures illustrate how scalable and profitable your travel membership program can be. By leveraging CTS’s platform, you can build a subscription-based revenue stream with high growth potential.
3.2 Can I set my membership pricing?
Yes. You control how much members pay to access your travel club or subscription. CTS is not involved with collecting membership payments or giving access to the portal.
3.3 Does Custom Travel Solutions take a cut of my membership fees?
Custom Travel Solutions charges a flat rate per member, independently of the membership fees you collect. This fee depends on your final benefit selection.
3.4 Can I earn commissions on travel bookings?
Yes, but most clients focus on subscription revenue. If you choose to earn commissions, payments are made after travel is completed and come as a reduction of the savings and value available to members.
3.5 Who processes the travel payments?
Custom Travel Solutions is the Merchant of Record, handling all travel transactions securely.
3.6 How do I receive revenue from my travel club?
- You collect membership fees directly.
- Payments are sent to you via bank transfer or deducted from your monthly member fee invoices if you decide to earn commissions on travel bookings.
4. Travel Services & Member Benefits
4.1 What types of travel bookings can members make?
Members can book:
- Hotels (3.1 million accommodations worldwide, up to 78% savings)
- Flights (950+ airlines, both low-cost & traditional carriers)
- Vacation rentals, resort weeks & private homes
- Cruises (45,000+ itineraries with 10% cashback in reward points)
- Tours (20,000+ curated, niche options)
- Activities (300,000+ options)
- Car rentals, trains & transfers
4.2 Do flights offer discounts like hotels?
Due to the slim commission model for this vertical, flight pricing is generally at market rate. However, in some instances, the system finds cheaper rates based on location-based pricing.
4.3 What are Resort Weeks & Vacation Rentals?
These are exclusive inventory not available publicly, with stays as low as $500 per week. CTS also gives access to an extensive private home inventory.
4.4 What are Room Coins?
Room Coins is a reward program that is available as an option. It allows you to distribute reward coins so that members can decrease the final price of their hotel stay and help you deepen engagement. You can define your own reward rules and/or allocate coins from the Back Office access.
Room Coins can be rebranded as needed.
4.5 What are Trip Coins?
Trip Coins are used for cruise bookings.
- Members earn 10% of their booking value in Trip Coins when completing their cruises. This reward is only available for Cruises.
- They can use Trip Coins on the portal for future travel, on all pre-paid options available (hotels, flights, etc.)
Trip Coins can be rebranded as needed.
4.6 Can I add my perks & rewards?
Yes. You select benefits part of our benefit catalog, with 30 benefits currently available to choose from:
- Airport lounge access
- Medical assistance
- Concierge services
- Everyday discounts
- Visa processing assistance
- And much more!
You can also enable Room Coins and Trip Coins and define your own reward rules.
5. Customer Support & Operations
5.1 Who provides customer service for my members?
Custom Travel Solutions offers 24/7 private-labeled customer support via:
- Phone
- Live Chat
Support is branded under your travel club’s name.
5.2 Can members use cryptocurrency to book travel?
Yes! Custom Travel Solutions supports 1000+ cryptocurrencies.
5.3 What happens if a member cancels a trip?
Each supplier has different cancellation policies. Refunds are processed based on the supplier’s terms.
6. Getting Started & Pricing
6.1 How much does it cost to start a travel club?
Besides your own Marketing and Sales resources to market and sell travel memberships and operate your business, partnering with Custom Travel Solutions is a smart choice to access an end-to-end solution, ready to plug-in. The pricing includes:
- A setup fee for a branded platform depending on your requirements (languages, currencies, number of member tiers, mobile app, referral program, etc.)
- A Yearly or Monthly fee per member, depending on selected benefits.
- A one-time onboarding fee per member.
6.2 Is there a lower-cost option?
Yes, it is a pre-built solution allowing you to distribute an existing branded membership plan. There is no customization available for this program.
6.3 How long does it take to set up?
5 to 10 business days after asset gathering, depending on customizations.
6.4 What are the steps to launch my travel club?
- Decide on your portal customization.
- Decide on your membership tiers & benefits.
- Deliver brand assets
- Finalize integrations, if any
- Launch & start selling memberships
