CTS partners with Cruisewatch to elevate its support experience
PRESS RELEASE: Cruisewatch.ai Expands into US Travel Club Market through Partnership with Custom Travel Solutions
January 2024 - Immediate Release
Hanover, Germany - cruisewatch.ai, and sister-brand AIntensify.com pioneering leaders in voice and text analytics, proudly announces its collaboration with US-based Custom Travel Solutions (CTS), a travel club builder. This partnership underscores cruisewatch.ai's commitment to omnichannel customer service excellence, bringing innovative analytics to the travel club sector.
cruisewatch.ai's advanced voice and text analytics will enhance CTS's customer service, redefining the approach to support in the travel club industry. The goal is to provide personalized and efficient solutions at scale, revolutionizing customer interactions.
“In this competitive era, the fusion of our technology with CTS's extensive travel club benefits is a game-changer," said Markus Stumpe, CEO of cruisewatch.ai. "We are thrilled to enter the travel club domain, bringing our expertise in multi-channel customer service analytics to a wider audience. Our AI-driven solutions are not just about understanding customer interactions but also providing actionable insights and training feedback to enhance service quality. This enables us to focus on specific customer needs, staying at the forefront of customer satisfaction."
cruisewatch.ai's and AIntensify.com’s technology seamlessly handles customer inquiries across calls, emails, and chats, ensuring CTS can deliver pertinent information to each customer at the right moment. This synergy aims to reduce contact volumes, thereby allowing more personalized customer interactions. The overarching goal is to bolster customer satisfaction while simultaneously optimizing operational costs and boosting sales.
"Partnering with cruisewatch.ai aligns perfectly with our mission to offer unparalleled service," said Paul Kitching, VP of Custom Travel Solutions. "Their advanced analytics tools powered by AI will enhance our ability to quickly understand and respond to guest requests across all communication channels, converting these interactions into clear performance indicators. Our collaboration with cruisewatch.ai reinforces our dedication to delivering top-notch service to our clients."
cruisewatch.ai's advanced AI technology brings a multitude of benefits to travel companies and their customers. By leveraging AI-driven analytics, travel companies can gain deeper insights into customer behavior and preferences, spot emerging trends, and make informed decisions to improve their services. For customers, this translates into quicker response times, tailored assistance, and a streamlined booking process, enhancing their overall experience.
This partnership not only expands cruisewatch.ai into the US travel club market but also showcases its adaptability across different sectors, setting new standards in customer service for the travel club industry.
About cruisewatch.ai:
cruisewatch.ai develops AI-driven solutions in the travel sector, providing speech and text analysis of customer interactions for all channels (calls, emails, chat, bot, social media messengers). The solution automatically understands the content components of the inquiry, makes them transparent, and transforms previously non-digitized information into metrics. Based on this foundation, tailored measures for optimization can be derived and implemented.
About Custom Travel Solutions
Custom Travel Solutions is a membership-based club designed to revolutionize the travel experience. As a unique platform, it provides members with exclusive access to a range of customized travel services and benefits. These services include personalized travel planning, access to premium accommodations, special rates on flights and hotels, and unique travel experiences tailored to individual preferences. The club caters to discerning travellers seeking tailored, hassle-free, and enriching travel experience. By leveraging relationships with global travel providers and harnessing the power of technology, Custom Travel Solutions offers a distinctive approach to travel, combining luxury, convenience, and personalization. Whether for business or leisure, members can expect a higher level of service, attention to detail, and access to unparalleled travel experiences.
For media inquiries, please contact:
www.cruisewatch.ai, www.AIntensify.com
Press Contact
Charlotte Lamp Davies
press@team.cruisewatch.com
