Terms & Conditions
1. Acceptance of Terms
Welcome to Custom Travel Solutions. These Terms & Conditions (“Terms”) govern your use of the CustomTravelSolutions.com website (“Site”) and any products, services, or communications offered by Custom Travel Solutions (“Company,” “we,” “us,” or “our”). By accessing or using our Site, registering an account, booking a service, or opting in to receive communications from us (including SMS messages), you (“User” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
2. Eligibility
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use our Site and services. By using our Site, you represent that you meet this requirement.
3. Services Provided
Custom Travel Solutions provides software, technology, travel planning, booking assistance, travel offers, and related services as described on our Site. Details, availability, and pricing of services may change without notice.
4. Account Registration
To access certain features of our Site, you may be required to register and provide accurate, current, and complete information, including your name, email address, phone number, and mailing address. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
5. Bookings, Payments & Cancellations
All bookings made through Custom Travel Solutions are subject to availability and confirmation. Payment terms, cancellation policies, and refund eligibility will be communicated at the time of booking and may vary by service, vendor, or travel provider. Custom Travel Solutions is not responsible for the acts, errors, omissions, or policies of third-party vendors, airlines, hotels, or other travel suppliers.
6. User Conduct
You agree not to use the Site to:
Violate any applicable local, state, national, or international law
Transmit any unauthorized advertising, spam, or unsolicited communications
Impersonate any person or entity or misrepresent your affiliation
Interfere with or disrupt the operation of the Site or its servers
7. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Custom Travel Solutions or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
8. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Custom Travel Solutions. We are not responsible for the content, privacy policies, or practices of any third-party sites.
9. SMS Terms
By opting in to receive SMS messages from Custom Travel Solutions — through our website registration process or SMS consent pop-up — you agree to the following terms specific to our SMS communications program:
Opt-In. Users opt in by entering their mobile phone number and providing explicit consent through our website registration process or SMS consent pop-up. SMS consent is voluntary, requires an affirmative action by the User (such as checking an unchecked consent box or submitting the SMS opt-in form), and is never pre-selected or implied by any other action.
Message Types. By opting in, you may receive SMS messages including, but not limited to: account notifications, membership updates, exclusive hotel offers, travel promotions, booking reminders, booking abandonment reminders, search reminders, member benefits, and other travel-related communications.
Message Frequency. Message frequency may vary.
Message & Data Rates. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out. You may unsubscribe from SMS messages at any time by replying STOP to any message. After opting out, you may receive one final message confirming your unsubscription.
Help. Reply HELP for assistance at any time, or contact our support team at maxinesmart@customtravelsolutions.com.
Consent Is Not a Condition of Purchase. Consent to receive SMS messages is not a condition of purchasing any product or service from Custom Travel Solutions. You may use our services without opting in to SMS communications.
Carrier Liability. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice. Delivery of SMS messages is subject to effective transmission by your wireless carrier and is not guaranteed.
Mobile Information Privacy. No mobile information, including phone numbers, SMS opt-in status, or SMS consent, will be shared, sold, rented, or disclosed to any third party or affiliate for marketing or promotional purposes. This does not include disclosures to subcontractors and service providers who assist us in the normal course of business (e.g., platform providers or message delivery vendors) as required to operate the SMS program.
For details on how we collect, use, and protect your information, including mobile numbers and SMS consent data, please see our Privacy Policy.
10. Disclaimers
The Site and all services are provided on an “as is” and “as available” basis. Custom Travel Solutions makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the Site or any services booked through it.
11. Limitation of Liability
To the fullest extent permitted by law, Custom Travel Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or services, including but not limited to travel disruptions, third-party vendor errors, or loss of data.
12. Indemnification
You agree to indemnify and hold harmless Custom Travel Solutions, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.
13. Changes to These Terms
Custom Travel Solutions reserves the right to update or modify these Terms at any time. We will post the updated Terms on this page with a revised effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at maxinesmart@customtravelsolutions.com
