Blog

Blog The CFO’s Guide to Travel Benefits: ROI, Margin, and the Cannibalization Question Somewhere between the loyalty team’s business case and a signed contract sits a finance review, and that is where perk programs usually stall. Not because CFOs are hostile to retention — because the business case, as presented, is usually an engagement story, […]

Blog Retaining High-Value Policyholders When Nearly 1 in 3 Customers Switch Insurance has spent the past several years repricing risk, and policyholders have responded the way rational customers do: they went shopping. J.D. Power data reported in early 2026 shows a record 57% of auto insurance customers shopped for coverage in 2025, up from 49%

Blog How to Reduce Subscription Churn in the First 90 Days FAQ Most premium subscription brands lose the members they will lose long before those members formally cancel. The decision to leave is usually made in the first few weeks — during the fragile window where a new subscriber is still deciding whether the product

Blog The Non-Dues Revenue Playbook: How Associations Can Grow Revenue and Keep Members at the Same Time For most associations, non-dues revenue and member retention are managed as two separate problems by two separate teams. They are not separate problems. They share a single root cause — a gap between what membership costs and what

Blog Why Interchange Alone Won’t Make Your Neobank Profitable Most neobanks have proven they can acquire customers. What they have not proven, at scale, is that they can make money from them. The pattern is now well documented: a digital bank grows to millions of accounts, posts impressive download and sign-up numbers, and still cannot

Blog Travel Benefits for Customer Retention: The Most Underused Loyalty Lever Most subscription and membership operators are fighting the same battle on the same ground. They add another points multiplier, another cashback tier, another discount — and watch the retention curve barely move. The tactics are sound, but they are crowded. Everyone has them, which

Blog How to Reduce Customer Churn: 9 Tactics Ranked by ROI Quick answer — the 9 tactics, ranked Add a header to begin generating the table of contents Most subscription and membership operators have a churn number they want to move. The challenge is not running out of tactics — it’s choosing the right ones,

Blog Why A Travel Club Loyalty Is A Win-Win For Revenue Quick answer Customer retention is the percentage of customers a business keeps over a given period. For subscription and membership operators, it is the single most important lever for revenue growth, a 5% increase in retention can lift profits by 25-95%. The fastest-moving retention

Blog Travel AI Is Rewriting How the World Books Travel The way people book travel is changing. Not slowly. Not quietly. Completely. For years, booking meant typing destinations into search boxes, clicking filters, comparing prices, and hoping nothing went wrong. That process is now being replaced by something much simpler: You ask for what you

Blog 10 Cruise Tourism Trends for 2026: Travel Platforms Need To Stay Ready Cruising keeps breaking records every year. The cruise industry just crossed 40 million global passengers. That milestone wasn’t supposed to happen until 2027, but demand accelerated faster than anyone projected. For travel platforms, this creates both opportunity and risk.  For loyalty programs,